FAQ — Surthriving Psychological Services

Question 1

How do I get started?

Accepted Answer

Simply contact us by phone, text, or email to request an appointment. We strive to schedule intakes within 7–10 business days from your initial contact, depending on your availability and any provider preferences you may have.

Question 2

Who do you work with?

Accepted Answer

Therapy services are available to people from all backgrounds between 18 and 65 years of age. Some providers may work with younger or older individuals and couples — please check individual provider profiles for details.

Question 3

Can I pick my therapist?

Accepted Answer

Yes, you are free to choose your therapist from our team profiles on the Providers page. Please be aware that some providers may not have immediate availability, may only offer telehealth sessions, may work with certain age ranges only, may not accept insurance, and/or may charge different rates.

Question 4

Do you offer telehealth (virtual) sessions?

Accepted Answer

Yes, telehealth sessions are available. Provider availability for in-office versus virtual sessions varies — please check individual provider profiles or contact us for details.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule by calling or texting us at 412.935.8068, emailing us at surthriving@surthrivingpsychological.com, or using the contact form on our website. Returning clients may also schedule through the client portal.

Question 6

How do I cancel or reschedule my appointment?

Accepted Answer

You can cancel or reschedule through your client portal, by calling or texting our phone number, or by emailing us. Please note that appointments cancelled or rescheduled with less than 24 hours' notice will incur a Late Cancellation Fee of $75. Exceptions for emergencies may be made.

Question 7

What is a crisis session?

Accepted Answer

A crisis session is NOT for emergencies requiring help in less than 24 hours — please call 911 or go to your nearest emergency room in those situations. A crisis session is intended for occasional, urgent matters (scheduled within 2–3 days) that arise outside of your regular ongoing sessions. Insurance may or may not cover crisis sessions; be prepared to pay out-of-pocket.

Question 8

How long are sessions?

Accepted Answer

Intake sessions are typically 60 minutes. Ongoing individual therapy sessions are usually 60 minutes, though 45- and 30-minute sessions are available. Couples therapy sessions are also typically 60 minutes.

Question 9

What insurance do you accept?

Accepted Answer

We accept most major insurance plans. Coverage and reimbursement vary by provider and plan. Please contact us to verify your specific benefits before scheduling. Note that some providers are private pay only — check individual provider profiles for details.

Question 10

What are your rates?

Accepted Answer

Rates vary by provider and session type. Please visit our Rates & Fees page for a full breakdown, or contact us directly to discuss your options.

Question 11

Does insurance cover couples therapy?

Accepted Answer

Couples therapy sessions often do not qualify for insurance reimbursement due to strict insurance requirements. You should be prepared to cover the full cost of couples sessions out-of-pocket. Please check with your insurance plan for your specific benefits.

Question 12

What is a superbill?

Accepted Answer

A superbill is a detailed receipt we provide that you can submit to your insurance company for potential out-of-network reimbursement. We provide superbills upon request for private pay clients and for psychological testing. We are not responsible for knowing the amount of any reimbursement your insurance may provide.

Question 13

What types of therapy do you offer?

Accepted Answer

We offer Individual Therapy, Couples Therapy, Group Therapy, and Concierge Therapy. Visit our Therapy page for a full description of each service.

Question 14

What is concierge therapy?

Accepted Answer

Concierge therapy is personalized mental health care built around a dedicated, experienced psychologist — with direct access between sessions, flexible scheduling, and care coordination. It is private pay only and not covered by insurance. Contact us to learn more about membership options.

Question 15

What group therapy options are available?

Accepted Answer

We currently offer five core groups: Surthrive (DBT-based skills), Overcoming Anxiety, I Am Jane Doe (sexual assault/abuse survivors), Coping with Chronic Illness/Medical Trauma (CIMT), and United in Mental Health (general therapy). Other specialty groups may be offered based on demand.

Question 16

How do I know if group therapy is right for me?

Accepted Answer

If you are already working with one of our individual therapists, discuss group therapy with your provider — they can make an informed recommendation. If you are not connected with a provider, schedule a free 15-minute consultation with Dr. Angela Harrington.

Question 17

What types of psychological testing do you offer?

Accepted Answer

We offer evaluations for ADHD, Autism, Personality Disorders, and General Diagnostic purposes for adults between 18 and 65 years of age.

Question 18

Do you provide court-ordered or fitness-for-duty testing?

Accepted Answer

At this time, we do not provide court-ordered/forensic testing or fitness-for-duty evaluations.

Question 19

How much does psychological testing cost?

Accepted Answer

Most testing costs approximately $800–$1,600, but may be up to $4,000 depending on the extent of the evaluation. A $500 deposit is required to hold your testing spot and will be applied to your final cost. We do not accept insurance for testing, but we can provide a superbill for potential reimbursement.

Question 20

What does the testing process look like?

Accepted Answer

Testing includes up to one hour of at-home testing completed prior to your appointment, followed by 4–6 hours of on-site testing. A detailed written report is provided within 8 weeks from the date of testing.

Frequently Asked Questions

Getting Started

Scheduling & Appointments

Fees & Insurance

Therapy Services

Psychological Testing

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