Frequently Asked Questions

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There are several ways to request an appointment. You can text or call 302-715-2373, you can email surthriving@hushmail.com, or you can request an appointment online by using the "Schedule an appointment" buttons found throughout the website, including at the bottom of this page. 

Alabama - AL

Arizona - AZ

Arkansas - AR

Colorado - CO

Commonwealth of   the Northern Mariana Islands - CNMI

Connecticut -CT 

Delaware - DE

District of   Columbia - DC 

Florida -FL

Georgia - GA 

Idaho - ID

Illinois - IL

Indiana -IN 

Kansas - KS 

Kentucky - KY

Maine - ME

Maryland - MD

Michigan -MI 

Minnesota - MN

Mississippi- MS

Missouri - MO 

Nebraska - NE 

Nevada - NV

New Hampshire- NH

New Jersey -NJ

North Carolina -   NC 

North Dakota   - ND  

Ohio -OH 

Oklahoma - OK

Pennsylvania- PA 

Rhode Island -RI 

South Carolina -SC 

South Dakota- SD  

Tennessee -TN

Texas - TX 

Utah - UT

Virginia- VA 

Vermont- VT

Washington -WA 

West Virginia - WV  

Wisconsin -WI 

Wyoming - WY 

We offer therapy sessions Monday through Friday, with limited evening appointments available. All therapy appointment times are in Eastern Standard Time (EST). Please contact us to schedule an appointment.

Yes, Surthriving Psychological Services LLC is an LGBTQIA+ friendly practice. We provide a safe and welcoming environment for individuals of all gender identities and sexual orientations. Our goal is to create a welcoming and inclusive environment for every person, regardless of background.

At Surthriving Psychological Services LLC, we do not have a waitlist and can usually offer an initial appointment within 2 - 3 weeks, depending on your schedule. For ongoing appointments, your psychologist will work with you to identify the best option based on your unique circumstances, ranging from two times per week to once per month. 

At Surthriving Psychological Services LLC, we take your privacy seriously. All information shared in therapy sessions is confidential and will not be shared with anyone without your explicit consent, with a few exceptions: 1.) If you are in danger of hurting yourself or others; 2.) If abuse of a vulnerable individual is suspected (*vulnerable individuals include minors under the age of 18 years, persons living with a disability, and elderly individuals); and 3.) If we receive a court order or subpoena. Whenever possible, we will discuss the disclosure of information with you prior to the disclosure.

We use HIPAA-compliant technology to communicate with our clients through email and secure messaging . We use a HPAA-compliant electronic health record, Simple Practice, in which we store your private health information and meet for telehealth appointments.

Noise machines are in use near every office door to provide further privacy while in session.

We are considered in-network for Highmark, Blue Cross Blue Shield, UPMC, Cigna, Aetna, Geisinger, and United/Evernorth.

For any other insurance plans, including Medicare and Medicaid, we can supply you with a superbill (an invoice with a list of services provided) that you may submit to your insurance plan for reimbursement of out-of-network expenses.

If you are using an insurance plan for which we are in network, your individual plan benefits will determine how much you will pay out of pocket. We strongly encourage you to check with your health plan prior to your first appointment. If you have a deductible to meet, you will be responsible for the full amount of the session up to $200.

All co-pays and out of pocket expenses will be automatically charged to the HSA/credit/debit card on file, typically within 24 hours of your appointment. 

If you have a verifiable financial hardship, please contact us to explore whether a payment plan could help.